Payments

How you pay, who you are paying, and what happens to your money if something goes wrong. Every order on miskafashion.com is paid for online before it is dispatched.

Who you are paying

• Legal name: Swathi Kumar S, sole proprietor
• Trading as: DMS Techlabs
• Brand: Miska (miskafashion.com)
• Owner and proprietor: Swathi Kumar S
• Business address: 125/4, Cholambedu Road, Srinagar Colony, Thirumullaivoyal, Avadi, Chennai - 600 062, Tamil Nadu, India
• Phone: +91 70127 35868
• Email: miskafashion.com@gmail.com
• Miska is not registered for GST, so no GST is charged or collected on your order. The price you see is the final price.

How you pay, step by step

1. Add the pieces you want to your bag and go to Checkout.
2. Enter the address the order should go to. The delivery charge, if any, is shown before you pay — nothing is added afterwards.
3. Choose Pay online. The amount you will be charged is shown in full on the button.
4. Our payment partner Easebuzz opens its own secure window. You choose a UPI app, a card or netbanking there and complete the payment.
5. When Easebuzz confirms the payment, your order is placed and you see the order page with its number. A confirmation also appears under Your account → Your orders.

Your order is dispatched within 1 working day of a successful payment.

What we accept

• UPI — any UPI app, including GPay, PhonePe and Paytm.
• Debit and credit cards.
• Netbanking.

We do not offer cash on delivery. Every order is prepaid. We also never take payment over the phone, and we will never ask you for a card number, a UPI PIN, an OTP or a password — not by phone, not by message, not by email. Anyone who does is not us.

Where your card and UPI details go

Card, bank and UPI details are entered in Easebuzz's own secure window, never on this site. Miska does not see, handle or store your card number, your UPI PIN or your netbanking password at any point. We receive only the result of the payment and the last few digits needed to identify the transaction.

If a payment fails or is interrupted

• If the payment does not complete, no order is placed and the pieces stay in your bag. You can try again from the bag.
• If money left your account but the order did not appear, it is almost always a payment that your bank has authorised but not yet settled. It is returned by your bank automatically, usually within 5 to 7 working days.
• If that has not happened, raise a ticket from Your account → Support with the date, the amount and the reference from your bank statement, and we will trace it with Easebuzz.

Cancellations and refunds

An order can be cancelled from your order page until it is dispatched, and the full amount is returned. A damaged, defective or wrong item reported within 24 hours of delivery is replaced free or refunded in full. Refunds always go back to the same method you paid with — we cannot send a refund to a different card, account or UPI ID. Our full policy, including what is not covered, is on the refunds and cancellation page.

Questions about a payment

Raise a ticket from Your account → Support; it is the fastest route and it keeps the order attached to your question. You can also email miskafashion.com@gmail.com or call +91 70127 35868.

Grievance Officer: Swathi Kumar S (Proprietor) — miskafashion.com@gmail.com · +91 70127 35868. Every complaint is acknowledged within 48 hours and resolved within one month of receipt.