Refund & cancellation
Last updated 7 October 2026.
Cancelling an order
You can cancel an order at any time before it is dispatched by calling or writing to us. If you have already paid, we refund the full amount, including delivery. Once the parcel has been handed to the courier, it can no longer be cancelled.
Returns
For hygiene and because jewellery is worn on the skin, we do not accept returns for a change of mind.
Damaged, faulty or wrong pieces
If a piece arrives damaged or faulty, or is not what you ordered, tell us within 48 hours of delivery, with your order number and photos or an unboxing video. Once we have checked it, we will replace the piece or refund you in full, including delivery.
What is not covered
- Change of mind, or a different preference after the piece has been seen or worn.
- Normal wear and tear, or damage from perfume, lotions, chlorine, cleaning liquids, knocks or misuse.
- Reports made more than 48 hours after delivery, or without photos or a video of the problem.
How refunds are paid
Refunds are sent by UPI or bank transfer to the account the payment came from. Once a refund is approved, it usually reaches you within 5–7 working days, depending on your bank.