Warranty

Last updated 21 October 2026.

In short. Every Miska piece comes with a 6‑month warranty from the date it is delivered. If the colour fades or the piece tarnishes in normal everyday wear, the plating peels, or a clasp, link or stone fails without misuse, raise a ticket with your order number and photos. We repair the piece or replace it — and if neither is possible, we give you a store credit or a refund.

What the warranty covers

Colour fading or tarnish in normal everyday wear — the gold colour fading, or the piece darkening or tarnishing, while you wear it the usual way.
Plating or coating peeling — the 18K gold PVD finish lifting, flaking or peeling off the metal.
Manufacturing defects — a clasp breaking, or links or stones coming loose, when the piece has not been misused.

Normal everyday wear means wearing the piece the way the care guide describes: every day if you like, with sweat, and — for our 316L stainless steel pieces, which are water-resistant — with handwashing and rain. Fading, tarnish or peeling from that kind of wear is exactly what this warranty is for.

How long it lasts

6 months from the date your order is delivered — the delivery date shown on your order page. It applies to every piece of jewellery we sell, whether it is 18K gold PVD on 316L surgical-grade stainless steel or 18K gold PVD on brass. A repaired or replacement piece is covered for whatever is left of the original 6 months.

In the first 24 hours after delivery, a piece that arrives damaged, defective or wrong is handled faster under our refund policy — use Report a problem on the order page. After that, this warranty takes over.

What the warranty does not cover

We would rather tell you plainly now than turn a claim down later. Plating is a thin finish on the metal, and some things wear it away or mark it no matter how well it was made. To keep your piece looking its best — and for the warranty to apply — please avoid the following. The care guide explains how, in a few easy habits.

Chemicals

Perfume and deodorant sprayed on the piece (put the piece on after them).
Lotions, oils and sunscreen.
Hand sanitiser and alcohol.
Bleach and household cleaners.
Hair dye and hairspray.
Chlorine — swimming pools and hot tubs.
Salt water, unless the piece is rinsed in fresh water and dried soon after.
Acids or sulphur — hot springs, and some cosmetics.
Jewellery-cleaning dips and silver polish.

Heat

Cooking flames and ovens.
Saunas and steam rooms.
Hair straighteners and hair dryers aimed at the piece.
Any open flame.
Leaving the piece in a hot car, or in direct sun, for a long time.

Physical damage

Abrasion and scratching — gym equipment, rough surfaces, or cleaning with abrasives or brushes.
Ultrasonic or steam cleaners.
Accidental damage — a knock or fall, or a piece bent, broken or pulled apart by force.

Storage and care

Storing the piece damp, or loose against other metal pieces. Keep it dry, in the pouch it came in.
Not following the care guide.

Brass pieces and water

Brass pieces are sweat-resistant, not water-resistant. Fading, tarnish or peeling on a brass piece that has been worn to bathe, swim or wash is not covered — please take brass pieces off first. Every product page says whether a piece is steel or brass. (Our 316L steel pieces are water-resistant: handwashing, sweat and rain are fine, and covered. Pools and the sea are the exceptions above.)

Everything else

Pieces resized, repaired or re-plated anywhere other than by Miska.
Loss or theft.
Normal light wear marks — the fine surface scratches and soft rubbing every piece picks up with use, especially rings and bracelets.
A change of mind — see the refund policy.

How we decide. We look at each claim from your photos and, if we need to, the piece itself. Fading, tarnish or peeling from normal everyday wear is covered. Signs of the things listed above — chemical marks or spotting, or the darkening and rainbow colours that heat leaves — are not. If we cannot accept a claim, we tell you why on the ticket.

How to claim

Sign in at miskafashion.com with the Google account you ordered with, and open Your account → Support → Raise a ticket.
Choose Return or damage and pick the order the piece came in.
Say what has happened in a line or two — which piece, what you see, and roughly when it started.
Add clear photos: the whole piece, and a close-up of the problem in good light. Photos are kept only while the ticket is open, and deleted 24 hours after it is resolved or closed.
Keep the piece until your ticket is closed.

Please claim with a ticket rather than WhatsApp, a call or email: the ticket keeps your order, your photos and our replies in one place, so nothing gets lost.

Proof of purchase

Your order number is all you need — for example #A1B2C3. It is on your order page under Your account → Your orders, and choosing the order in the ticket attaches it for you. No paper bill is needed. If the piece was a gift, the person who ordered it can raise the ticket from their account.

What we do

We reply in your account, under Support, within 1 working day — and on your phone too, if you have turned on notifications. We may ask for another photo.
If we need the piece back to look at it, we say so on the ticket, and you can print the return label from it.
When a claim is accepted, we repair the piece, or replace it with the same piece — or, if that piece is no longer made, an equivalent piece of a similar design and value.
If we can neither repair nor replace it, we give you a store credit or a refund of the price you paid for that piece. A refund goes back to the UPI account you paid from.
There is no charge for an accepted repair or replacement, or for sending it back to you.

This warranty is in addition to your rights under Indian consumer law, including the Consumer Protection Act, 2019; it does not take any of them away.

Contact

Raise a ticket — fastest: Support, in your account
Miska, a brand of DMS Techlabs
125/4, Cholambedu Road, Srinagar Colony, Thirumullaivoyal, Avadi, Chennai - 600 062, Tamil Nadu
Phone: +91 70127 35868
Email: miskafashion.com@gmail.com